ZOOM International is a provider of Cisco Call Recording, Quality Management and Speech Analytics solutions for IP contact centers and compliance environments
Optimize Contact Center and Back Office Business Performance ZOOM Quality Management solutions are designed to help our clients reach their business goals. We have developed both software solutions and consultancy-based Performance Booster projects to help contact centers overcome their challenges and optimize their daily operations.
With ZOOM Int's Live Monitoring, you can monitor agents in real time. Supply supervisors with a real-time overview of all active calls, including agent desktop screens for in-depth understanding of agent performance. LiveMON allows supervisors or contact center managers to listen to live agent interactions and watch their desktop.