Customer Journey Mapping good example of customer actions that are mapped to frond stage and back-end interactions and processes
User Interface vs User Experience Mark Kruger, iImagineIT on Twitter: buff.ly/1kE0Xfs Facebook: buff.ly/1MOHLlP Google+: buff.ly/1MOHNtY SharePointBloggers: buff.ly/1O5eJA7
Doing *Real* User Experience Work | Open Shelf
User Experience Hierarchy of Needs model. Book: Seductive Interaction Design
User experience vs design -- I think it's amazing how user testing can really distinguish components, but as this picture shows, design is only 1 component to the overall.
Infographic: User Experience Design Process #infographic
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