Ladka Sucha

Ladka Sucha

Ladka Sucha
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Customer Journey Mapping, Cupboard, Maps, Jelly Cupboard, Armoire, Cupboards, Hoosier Cabinet, Cabinet, Closet, Cards

Lamp&Socket by Lotte Douwes

MoCoLoco is a web magazine dedicated to everything related to modern contemporary design and architecture

Analysis of a service, through the Customer Journey Map by Anna Maggi, via Behance

A Customer Journey Map, which I have created to analyse a service.Mapping the different users' journey, I have made a path through the different steps of the service.

ce-map-image-2.jpg (816×549)

Day A Step-by-Step Guide to Creating Effective User Journey Maps - do this for employee journey as you tackle social networking

the-thank-you-effect-50-small-ways-to-improve-customer-service by Greg Meyer @grmeyer via Slideshare

“The Thank You Effect” is an example of a small action that prompts meaningful next steps to measurably improve service in any company.