Jana Bubnová

Jana Bubnová

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Jana Bubnová
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Image result for Restaurant Customer Journey map examples

Customer Journey Map of the 'working lady' in the fast food restaurant case by DesignThinkers Group

There's a word for that! - Journal - Scriberia

There's a word for that: It's "scribing"!

IDEO screenshot mood meter

IDEO screenshot mood meter

Our Customer Journey maps are used by clients to map out the end-to-end customer journey and highlights the critical touchpoints for businesses

KPMG Nunwood helps clients grow by improving customer experiences. Specialists in Voice of the Customer, NPS Measurement, Feedback Technology, Journey Mapping and Strategy.

PERSONA GRID: a simple, quick way to start to summarize the information you are learning about the audience you’re addressing. http://leanbrandbook.com/stack/. The UX Blog podcast is also available on iTunes.

The Lean Brand Stack is a set of tools to startups iterate quickly, learn as much as they can, and build passionate relationships with their audience. The stack includes four tools for you to use for Lean Brand development: the Persona Grid, the Minimum V

Customer experience & beyond: customer journey mapping

Customer experience & beyond: customer journey mapping

persona-insights-update

persona-insights-update

customer-journey.png

Customer experience map - example output combining brief persona, empathy diagram, touchpoints, motivations and map of current experience