Jakub Albrecht

Jakub Albrecht

Jakub Albrecht
More ideas from Jakub
Customer experience in the digital era - #Infographic #customerexperience #marketing

Understanding the customer experience in a digital age. People are willing to forego some privacy if it means a better and more customized experience.

Customer Experience Lifecycle #CustomerExperience #CX

Get to Know Your Customer Experience Lifecycle from CMSWire. This model works for ecommerce, but for public service, the Experience part is more complex, I feel.

What drives customer loyalty?

The customer experience drives customer loyalty, making each and every interaction between a customer and employee a key touch point.