Jakub Albrecht

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Jakub Albrecht
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Customer experience in the digital era - #Infographic #customerexperience #marketing

Some interesting stats from CXM provider Kentico’s Customer Experience Survey, including the encouraging fact that of people say they’re happy to exchange personal data for more personalized service.

What drives customer loyalty?

The customer experience drives customer loyalty, making each and every interaction between a customer and employee a key touch point.

Experience Cycle Touch Points: User Experience, Customer Experience and Brand Experience touch points

Experience Cycle Touch Points: User Experience, Customer Experience and Brand Experience touch points