Customer care

Teladoc Health is hiring home-based member services specialists in the U.S. These full-time work at home positions are available now!

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Mastering presentation skills can really advance your career because presentation skills are ultimately leadership skills. Learn these 5 common presentation mistakes and how you can avoid them.

Turning a lead into a customer won't happen overnight. You have to create a customer journey. Part of this journey is creating an exceptional customer experience. Here are 6 strategies that you should be intentional about: 1. Treat customers with respect Sooner or later, when dealing with a large number of customers, it is inevitable to run into a disagreement that just cannot be resolved properly. Anyone who's been in business for a while has had these 'impossible' customers, and it's…

Landing the sale in your business sounds a lot easier than it is. It can be challenging for business owners to consistently make sales–which is why I've written this article.

The truth is: a decided customer is a rare phenomenon in the e-commerce world. In most cases, people are sure only about their needs, and slightly know about the way they can be satisfied. There is a fine line between making proper suggestions and trying to sell more at a rate when a customer doesn't see it as an aggressive tactic.

To help get it right for your business, you need to work with an established firm that will help realign your IT services delivery according to the international standards.

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Customer retention is the goal of good customer service. And about sending them away happy and satisfied that they may even spread the word about your company to others. Minor adjustments may greatly influence how customers view your service's quality and differentiate between client loyalty and high churn rates. Follow these strategies to make better decisions and keep your customers happy.